ACCU-CUT SERVICE DEPARTMENT
Our dedicated service team is in the building next door here in Tavares Florida and handle the parts and service for all of the Accu-Cut machines out there in the field. We have to admire the crew that works out in the warehouse, if you could ever see how much time and the extreme amount hard work they put in to make sure your machine is top notch we think you would be very impressed. The men and women, who artistically refurbish our machines, take their time to insure that the machine leaves only after it is refurbished to look and run perfect.
Robbie Miller heads up our service deparment and has been committed to helping Accu-Cut owners all over the world for over several years. He takes pride in every machine and every customer’s needs. I have personally seen him work his magic many times over the phone. This goes to show that when someone loves what they do, it can be done almost effortlessly and that’s definitely talent. Lori works alongside Robbie and does an excellent job scheduling the technicians and fielding incoming phone calls. Lori is excellent at what she does and is always willing to step in to help get the situation resovled.
We offer a program called the preventative maintenance plan. The "PM Plan" is a tune up plan that many Accu-Cut customers enjoy year after year. The cost of the PM plan is $445 per visit and is not due until after the PM has been completed. Some of our customers will have us do a PM every 6 months on their machine, some of our customers will have a PM performed once a year, and some of our customers will only have a PM when they feel it is needed. We have 3 full time on the road technicians that travel the country performing these PM visits. This plan prevents future repairs and also ensures that any new employees that you may have in the warehouse learn about the features of the machine. Let’s give thanks to these men and women who work with diligence protecting and restoring your machines.